Warranty & Defect
Defective product
Do you have a defective product?
Please fill out the error description in detail and describe any errors that occur in as much detail as possible. Please make sure to include the chassis number of your scooter.
After submitting this form, we will contact you as soon as possible to coordinate all further steps.
In order to process your warranty or guarantee request quickly and correctly, we need the following information from you:
Personal Data:
- Full name
- Address
- E-mail address
- Telephone number for queries)
Order details:
- order number
- Order date (if applicable)
- date of determination
Vehicle data:
- Damaged article / component
- error codes (if visible)
- mileage of the vehicle
- vehicle type (Light Bee L1e etc.)
- chassis number
- description of the problem
- Serial number of controller or motor, if affected
- Pictures / videos showing the problem.
The information provided will be used exclusively to process your request. Your personal data will not be passed on to anyone.
As soon as we have received all the information, we will process your request. Please give us some time to do this.
In any case, you will receive an automatic confirmation of receipt with a claim number.
If you have any questions about the current situation or would like to provide further information, please make sure that this number remains in the subject line.